Hello,
Your Amazon Seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why did this happen?
We have taken this measure because your account has violated the Seller code of conduct by misusing Amazon’s Selling Partner Support service by submitting inappropriate and/or excessive contacts in a short period of time. This includes submitting duplicate requests in an attempt to alter or change the catalog. Our policies prohibit any activity that would interfere with our capacity to help other selling partners. Examples of such activities include submitting inaccurate requests, or submitting a large number of requests in a short period. Selling partners who repeatedly engage in these activities may receive delayed support on their cases or be subject to monitoring, investigation, and account deactivation.
How do I reactivate my account?
To reactivate your account, please send a plan of action that explains:
-- The root cause(s) of creating excessive or duplicate contacts
-- The actions you have taken to resolve this issue
-- The steps you have taken to prevent creating unnecessary contacts going forward
How do I send the required information?
Submit this information at https://sellercentral.amazon.com/performance/dashboard.
Has your account been deactivated in error?
If you believe there has been an error, follow the instructions at the bottom of the Reactivate Your Account page and provide following information:
-- Evidence or examples that demonstrate that your account complies with our Seller Code of Conduct
What happens if I do not send a sufficient explanation or plan of action?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
We’re here to help
If you have questions about this policy or information requested above, please review Amazon’s Selling Policies and Seller Code of Conduct https://sellercentral.amazon.com/gp/help/G1801.
You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/us/app/amazon-Seller/id794141485) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Thank you.
-Amazon
Thank you,
Amazon
