Your Amazon.com Seller account has been deactivated.  Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue.  Please ship any open orders to avoid further impact to your account. 

 

Why is this happening? 

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. We found that your current selling account is related to a different selling account created which violated our policies and is not allowed to sell on our site. As a result, you may no longer use the current selling account to sell on Amazon.com.

 

How do I reactivate my account? 

In order to reactivate this selling account, please follow the steps below:

1. You must first reactivate the related account by submitting an appeal. Please follow the instructions in the communication received for that account.

2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current Selling account, by using this link: https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html.

Note: When appealing, please provide details of why your two accounts are related, what you have done to fix the policy violation on the related account, and how you will prevent this issue from happening in future.

 

Has your account been deactivated in error?

If you believe there has been an error and your account is not related, please submit an explanation detailing why your account should be reactivated by following this link https://sellercentral.amazon.com/performance/dashboard. You will need to provide supporting documentation to show that no relationship exists. Supporting documentation may include invoices, receipts, and/ or e-mails.

 

What happens if my account is not reactivated?

You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.com to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account.

 

You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-- iOS App (https://itunes.apple.com/us/app/amazon-seller/id794141485?mt=8)

-- Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US)

Sincerely,

Seller Performance Team

Amazon.com

http://www.amazon.com