Your offer for ASIN  has been closed owing to negative customer return comments. As this is the second time that the ASIN has had a customer feedback issue, we will require:

 

- A Plan of Action that addresses the customer issue, and

- A confirmation that your inventory stored in our fulfillment centers has the same updates as stated in your POA prior to reinstating your offer.

 

The closing of your offer does not affect your seller account.

 

For this investigation, we have identified Defective Issues across the following customer comments:

 

Very thin poor quality .

Tiny and very cheap looking and feeling not worth anywhere near what was paid for it

 

To address the customer comments above, please complete and send us a plan of action by answering the following two questions:

1. What is the root cause of the customer reported issue?

2. What actions are you taking to address the root cause?

 

A successful Plan of Action will always be directly related to the root cause of the customer reported issue and may include but is not limited to:

1. Listing detail page updates

2. Product design changes

3. Improved instruction manuals

4. Inventory removal orders

5. Confirmation of the actions taken with the current inventory in fulfillment centers

 

To send us your POA and confirmation of inventory, please reply to this case within Seller Central. If we approve your plan of action, we will reinstate your offer immediately.

 

This case will remain open for 48 hours while we await your response. Your prompt attention to this matter can help ensure positive customer experiences that will contribute to your success with FBA. After 48 hours, you will need to reach out to Seller Support, referencing this case number, with your Plan of Action.

 

Please Note: this message pertains solely to this case and is subject to any applicable company policies, restrictions or updates. Please refer to seller central https://sellercentral-europe.amazon.com/gp/homepage.html/ or contact seller support at https://sellercentral-europe.amazon.com/gp/help/help-home.html for more information.

 

Amazon.co.uk Seller Support